Frequently Asked Questions

These are some of our most commonly asked questions.

What payment methods do you accept?

We accept all 4 major credit cards.

If you need to pay by check or ACH, you can do so by calling us directly at (855) 955-3778.

How long will delivery take?

Although we cannot guarantee same-day shipping services, most orders are shipped same day if received by 3 pm MST Monday thru Friday with USPS Priority Service.

We find that delivery typically takes 2-3 business days with Priority Mail depending on your shipping zone.

When your order is shipped, you will receive an email containing a tracking number so that you can keep track of your orders progress.

Should you have any questions please contact us at (855) 955-3778.

How secure is shopping in the Online Shop? Is my data protected?

This site is protected with 256 Bit SSL encryption, the strongest form of protection available on the web.

Further, your payment details are sent securely to our payment processor via encrypted connection, and are never stored, viewed, or shared by anyone on our team for any purpose.

Will I be signed up for any kind of automatic subscription?


All orders are one-time and you will never be billed by us without your express consent.

If you would like more product, you can either order it from this site, or call us directly at (855) 955-3778.

Do I receive an invoice for my order?

You will receive an email receipt immediately, when your order is processed.

You will also receive one additional email with your tracking number.

How will the charges appear on my card?

All charges will appear from OPTAHEMP

If you ever have any questions or concerns regarding a charge from our company, please do not hesitate to call us directly at (855) 955-3778

Give Us a Call

Please feel free to call us at any time. We are happy to answer any question, comment or concern.

Our Toll Free Phone Number is (855) 955-3778

Our Customer Service Department is available Monday-Friday 8am-4pm Pacific Time.

Any call received outside of business hours will be returned on the next business day.

Send us an email

Please drop us a line any time at [email protected] or by using the form below.

All Emails receive a response within 1 business day, gauranteed.